Navigating IDD Services?

The Intellectual and Developmental Disabilities Ombudsprogram provides guidance and advocacy to individuals, caregivers, and providers navigating services through the Office for People With Developmental Disabilities (OPWDD) in New York State.

The helpline is free and confidential, and is available Monday through Friday from 9 a.m. to 5 p.m.

Call 800-762-9290
Call 800-762-9290
Online Contact
Online Contact

IDDO can help you:

  • Learn about what services are available through the Office for People with Developmental Disabilities (OPWDD)

  • Resolve problems with your care manager, providers, fiscal intermediary, or staff

  • Advocate with you to make sure that your voice is heard and stand up for your rights

SAIL is a Regional Outreach Partner of the IDDO Program and provides community-based education and outreach across the counties of Franklin, St. Lawrence, Jefferson, Lewis, Hamilton, Herkimer, Oneida, Oswego, Onondaga, Cayuga, Tompkins, Tioga, Broome, Cortland, Madison, Chenango, Otsego, and Delaware.

Community-based organizations, municipal departments, advocacy groups, and others interested in having IDDO table at an event or provide education and outreach are encouraged to reach out. For more information, please contact Cam Cardinale at camc@sailhelps.org or (518) 292-9070.